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triage

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Physician reviewing faxed referral pages beside a digital referral dashboard with ultrasound images
AI in Medicine Featured

The Referral System Is Broken for the Same Reason the Triage Line Is Broken

Nobody lost your fax. The system was designed to lose it. Referral failures are not clerical accidents. They are the predictable result of clinical infrastructure built for a different era.

· 12 min read
referralsphysician-developerhealth-tech
Pregnant woman sitting alone on a dark couch late at night, her face lit by the glow of her phone as she types a medical question into a chatbot
AI in Medicine Featured

Your Patients Are Already Using ChatGPT to Decide Whether to Call You

They are not asking it for fun. They are asking it because the triage line puts them on hold for 45 minutes. The threat is not the technology. The threat is the system that made the technology necessary.

· 10 min read
patient-safetyclinical-aiphysician-developer